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Browse Our Legal Policies Before You Proceed

We keep our legal framework transparent so you understand exactly how your data, payments via DANA, OVO and GoPay, and account details are handled. Access and eligibility depend on local law and where you are located within eligible regions.

Data HandlingAccount SecurityPayment PrivacyCookie DisclosureEligibility Scope
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istana138 Browse Our Legal Policies Before You Proceed
HOW WE PROTECT YOU

Check How We Handle Data and Account Security

Every policy decision we make ties back to one principle: your account details belong to you. Below is how we operationalise that across six areas so you know exactly what happens with your information when you use our slots, live casino or sportsbook sections.

Data Encryption All data moving between your device and our servers uses SSL encryption. This covers login credentials, chat messages, and payment confirmations from GoPay or DANA — nothing travels in plain text at any point.
Cookie Management We use session cookies to keep you logged in and preference cookies to remember your lobby layout. No advertising trackers run on our pages. Clear cookies through your mobile browser settings whenever you choose.
Account Verification Before processing a withdrawal or a data-export request, we verify your identity against the name registered on your account. This prevents unauthorised access even if someone else holds your login details temporarily.
Data Retention Period We retain transaction records and chat logs for the minimum period required to resolve disputes. After that window closes, records are anonymised. You can request early deletion via the in-app form at any time.
Third-Party Sharing We do not sell or rent your personal data. Payment processors like OVO and GoPay receive only what they need to complete your transaction — the amount and a reference code, never your full profile details.
Requesting Changes Want to correct your registered name, update your e-wallet link, or export all stored data? Submit via live chat or the in-app form. State your account ID and the specific change, and we handle verification from there.
CONTACT PATHS

Open a Policy Query Through These Channels

When you have a legal question — whether about data handling, account closure or cookie preferences — reach us directly. We keep multiple contact paths active so you are never left waiting without a route to resolution on policy matters.

Live Chat Tap the chat icon in the lobby corner from any device. Describe your legal query — data request, account freeze, or wallet dispute — and an agent picks it up. No queue number needed, just your registered username.
Email Channel Send a structured message with your account ID and a clear subject line referencing the policy area. We reply within one working cycle. Attach screenshots if your query involves a specific transaction through DANA or OVO.
In-App Request Form Inside your account settings you will find a dedicated form for legal and data requests. Fill in the category — deletion, export, or correction — and submit. The form timestamps your request so both sides have a record.

Switch to Answers on Common Policy Questions

These are the legal and policy questions our support team fields most often. Each answer gives you the specific steps or facts — no filler, just what you need to exercise your rights on our platform.

We store your chosen username, the e-wallet name linked for deposits (DANA, OVO or GoPay), a hashed version of your password, and basic session data. We never store full wallet credentials or device serial numbers.

Open the in-app request form under account settings, select 'Data Export', confirm your identity with a verification step, and submit. We compile your data file and deliver it to your registered contact within one working cycle.

Yes. Submit a deletion request via live chat or the in-app form. After identity verification, we close the account and anonymise stored records. Pending withdrawals must clear first before deletion is finalised.

No. When you deposit through GoPay or OVO, the processor only receives the transaction amount and a reference code. We never forward your full profile, chat history, or browsing behaviour to any external marketing entity.

We use session cookies for login persistence and preference cookies for lobby layout memory. No advertising trackers are deployed. Clear them through your mobile or desktop browser privacy settings at any time without affecting your account.

Eligibility depends entirely on local law in your region. We cannot extend access where local regulations restrict online gaming. If you are located in an eligible area, you may create an account and access the lobby normally.

We match the name registered on your account against the e-wallet holder name. For data requests, you must confirm via the same email or contact method linked to the account. This protects you from unauthorised third-party claims.

If access becomes restricted in your region, we provide a withdrawal window so you can move remaining funds back to your DANA, OVO or GoPay wallet. We notify affected accounts directly through registered contact channels.

Transaction records are kept for the minimum period needed to handle any potential dispute. Once that window passes, records are anonymised. You may request early anonymisation through the in-app form after clearing pending transactions.

Tap live chat immediately and state 'security concern' as the subject. Our team freezes the account temporarily, resets access credentials, and walks you through re-verification. You can also email with your account ID for a documented trail.

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